Refund policy
Return & Refund Policy
Last updated: July 2026
At ShedSmart, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Eligibility for Returns
We accept return and refund requests for items that are:
- Defective or damaged upon arrival
- Significantly not as described or shown on our website
- Missing parts or accessories
All claims must be submitted within 15 days of the delivery date.
How to Request a Refund
To initiate a return or refund, please contact us at shedsmart1@gmail.com with:
- Your order number
- A description of the issue
- Clear photos or a short video showing the defect or damage
Once we review and confirm the issue, we will issue a full refund to your original payment method within 5-10 business days.
Return Shipping
Please note: We do not provide return shipping labels. Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service for returns.
Non-Refundable Items
The following items are not eligible for a refund:
- Items returned after the 15-day window
- Items that have been used, washed, or are not in their original condition
- Items damaged due to misuse or negligence
- Sale or discounted items (unless defective)
Exchanges
We do not offer direct exchanges. If you received a defective item, we will issue a refund so you can reorder the correct item.
Contact Us
For any questions about your return or refund, contact us at: shedsmart1@gmail.com